Terms and Conditions | The Haven

Terms and Conditions

  1. Bookings are for full weeks, running from Saturday to Saturday.
  2. Short breaks (minimum three nights) may be available, but depend on the availability of our housekeeper, and so cannot be booked directly online. Please email or phone if you could like to enquire about a short break. These are charged at 75% of the weekly price for a 3-night break and 85% for 4 nights. 5 nights or greater are charged at the full week price.
  3. The cottage will normally be available from 4pm on the day you arrive and we would ask you to depart by 10:00am on the day you leave to allow time for cleaning between guests. All members of your party must vacate the property by this time.  It may sometimes be possible to adjust these, but this is subject to other bookings, so please contact us if you have special requirements.
  4. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email, to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email and the deposit has been paid.
  5. A non-refundable deposit of 30% of the rental price is required at the time of booking. The remaining balance of 70% is due six weeks before the arrival date.  Bookings made less than 6 weeks before the start date must be paid in full at the time of booking.
  6. Cancellation. If you have to cancel for any reason you must notify us in writing or by email.  Cancellation charges will apply therefore we strongly recommend that you take out holiday cancellation insurance.
  7. Payment may be made by online bank transfer or, through our third party payment system Holiday Rent Payment (Yapstone), if you wish to pay be debit or credit card.
  8. Please note that smoking is prohibited in the cottage.
  9. No pets are allowed.
  10. This hire agreement is made between Somewhere Special Ltd (“us/we”) and the person signing the booking form and/or paying the deposit (“you”), for the hire of the cottage shown on the booking form (“the property”).
  11. The maximum occupancy of the cottage is four adults and this must not be exceeded. We reserve the right to terminate occupancy of the property without notice or refund in the case of a breach of this condition.
  12. The property shall be used solely for the purposes of a holiday and you shall not sub-let the property, or any part of it, or any of its equipment. Use of the property is at the hirer’s own risk and no liability shall fall on us for any injury to, or loss of personal belongings of, the occupants.
  13. You will maintain the property and its contents in the clean and tidy condition you accept it at the start of your holiday. Any breakages are payable in full.
  14. If for any reason beyond our control we are unable to provide the property you have booked then we will refund all the monies you have paid in full.
  15. By paying the deposit (or full amount), you are deemed to have accepted these terms and conditions and you must ensure that all members of your party understand and comply with them.